Shipping

Direct to your facility

We offer a hassle-free logistics service to meet our customers needs. Our customers can choose the best method to ship their fan guards, fan motor mounts and wire grilles – from China using any of these methods:

Freight Consolidation

We can ship your finished product to the China port where you have a container- FOB China Port

LCL Shipments

We can consolidate your LCL shipment into our GSI container shipments – FOB St. George ON Canada (our GSI warehouse) and forward to your location with your preferred shipping company or we can recommend one.

Full Container Loads

We can ship a full container door-to-door to your facility – FOB your location

Rush Air Shipments – for emergencies

Lead Time

From Time of Order to Delivery

When ordering fan guards, motor mounts or wire grilles for HVAC applications, lead time will vary depending on final destination and whether it is a standard order or a first time custom design order.

All parts are manufactured in China and shipped via container to final destination.

Destination may be to your facility or for some LCL shipments, it may be more economical to consolidate your shipment in our GSI container which is delivered regularly to St. George St. George Ontario Canada. From there, your order can be forwarded to your facility.

For Canada and USA

Usual lead time from placement of order to delivery is 10-12 weeks

For first time custom-design orders

Please allow more time for tooling, samples and approval before mass production begins.

Sample Lead Time

2-3 weeks delivered directly to customer via express courier.  Samples are free. Customer is responsible for delivery charges from China factory to their facility.

For other countries

Please contact us for a quote.

Terms and Conditions

When placing an order for fan guards, motor mounts or wire grilles, the following terms and conditions apply:

Freight

For most North American orders:  Freight is FOB St. George Ontario Canada.  All ocean freight and related charges are paid by Goldstone HVACR Inc.

Freight, USA customs, duty/tarriff and any other handling charges from our warehouse in St. George to customer door will be added to the customer order unless otherwise instructed by the customer at time of order.

We can supply you with a freight quote for delivery to your facility. We try our best to make sure that the freight quote is accurate, but we are not responsible if the freight carrier uses a third party carrier or reclassifies the shipment.

For orders to countries other than Canada and USA, freight terms will be discussed as part of the initial quotation.

FCL and LCL door-to-door deliver directly from China to your facility can also be arranged.

It is the customer’s responsibility to report any damages directly to the transportation company.

Payment

50% deposit is due with order placement. 50% balance is payable before the completed shipment leaves China. Please discuss your payment options at time of order placement. Wire transfers are the usual method of payment for our non-Canadian customers or new customers.

Discrepancies

If you should find any discrepancies or short shipments in your order, it must be reported via email to your Goldstone sales representative no later than 10 days after the shipment has been received at your facility.

Return Policy

We guarantee our products 100%. If there is a workmanship problem with the product , please contact Goldstone International to obtain a Return Authorization Form. Each claim will be handled on a case-by-case basis.